Description: A panel of representatives from key ISPs and resellers offering discount broadband services for low-income households will describe their programs, who they serve, what they provide (speed, data, etc.), what they cost, and the digital inclusion strategies they reflect.
Location: Kirk Hall
Date: Thursday May 19th, 2016
Time: 10:45-11:45 AM
Panelists:
Erica Swanson
Head of Community Impact Programs
Google Fiber
Katherine Messier
Managing Director
Mobile Beacon
Madura Wijewardena
Executive Director
Global Public Policy, Comcast
John Sondag
President
AT&T Missouri
Norma Fernandez
Senior Director of Strategic Partnerships
EveryoneOn
Moderator:
Casey Sorensen
CEO
PCs for People
Begin 5 minute presentation from each
Cover the basics:
- When was your program created and why?
- Who is eligible? What are the restrictions (outstanding bills, existing customer?
- What speed and product (LTE, Cable, DSL etc)
- Are there speed tiers?
- What is the cost? (starting cost, monthly, per or post paid, hardware costs) Is a modem included? Computing device available?
- How to sign up?
- How many subscribers are on your low cost platform?
- What are the geographic limitations?
Moderator Questions
- Will the lifeline reform change your offering?
- What role, if any, does your organization play in digital literacy?
Attendees might ask these questions
- How do you market your services?
- What is the main barrier you see why people don’t adopt your service, even at a reduced rate?
- Do you work with resellers for your low income service?
- What is the most common public complaint your program receives and how are you addressing it?
- Does your service "shape" data through throttling or limit data capacity?
- Do you foresee the industry in general being able to offer low-cost services that match the speed/capacity of the full price plans?
- Is your business able to produce a positive net income with your low cost service?
- How can NDIA members increase the impact of your service?
Resources:
LCCB Customer Flyer
LCCB Customer FAQ
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